Terms & Conditions

Privacy Policy

Your information will not be sold or shared with any other parties. They are used solely for payment, enquires, order information and delivery.

Unless you sign up for our newsletter, we do not send out any marketing information.

Terms of Use

Terms and conditions

Making a Purchase

We have tried to keep site navigation as easy and straight forward as possible. Our Facebook page and website are up to date even when under construction, this includes prices. When you wish to place an order simply order via our website,  message us on our Facebook page,  or you can enquire through our website. We do also take custom orders that are different to any listed items.

Payment

We accept payment through PayPal. Payment is normally taken at the point of ordering. No orders will be dispatched until full payment has been made.

Returns

We offer a guarantee on Items that are faulty. Proof is required and we offer either a replacement or credit towards any of our items listed on our website. Please note that we do not offer refunds for custom orders.  At our discretion we can offer a refund on certain cases, however you will need to send the item back and once we receive the item we can refund you. Please note that we do not offer refunds on your postage cost unless the order is faulty. If there is another reason you are unhappy please contact us so we can help to resolve this for you.

Information on our site

We have taken every care to ensure that all information displayed on our website is accurate. Dimensions are approximate only and may vary slightly from those shown.

Product Variations

Please note: Colours may look slight lighter or darker on pictures compared to real life. Sizes are also approximate due to the method of craft.

Out of stock orders

If for any reason your item is not in stock, we will use your contact details to inform you of any long delays that might occur. Where goods are required urgently we are happy to cancel your order if you would rather not wait.

Dispatch times

As everything is made to order please allow up to 14 working days  for dispatch, and then a further 7 working days for delivery. In most cases orders arrive well before the allocated time frame, although this can change towards Christmas if we are particularly busy.  If you have not received your order after 21 days of ordering, please email us so we can resolve it for you. Royal Mail do not class mail as lost until 15 working days so on occasion we may wait until that time has passed before replacing your order. Our small items are sent 2nd class as well as larger items and will have a tracking number.

Custom orders

Please proof read your personalised order before placing them with us. We cannot offer refunds for anything misspelt by you once making the order. If you notice a mistake please contact us as soon as you realise so we can ensure the correct order goes out.

Cancellations

Cancellations must be made within 24 hours of placing your order. If you are wanting to cancel an order or item which is personalised and it is after the 24hr time frame, please contact us as soon as possible and we’ll see what we can do. However if what you have ordered is not able to be resold you will only be eligible for a 50% refund on that item/order. If your order has been dispatched and you change your mind, your order will need to be returned to us at your own cost and a refund will be given minus any postage costs.